If you no longer have the box in which your machine was received, any box you can find will do. Just pack newspapers around the machine to cushion it. Write "Free Matter for the Blind" in the upper right hand corner and put the following address on the box: New Jersey Library for the Blind and Handicapped, 2300 Stuyvesant Avenue, Trenton, New Jersey 08618. Your package is now ready for the post office. There is no charge to return your equipment using this method.
We are now including in each box a form for you to complete when you return the player to the library. On this form check off whether you need a replacement machine or if you are canceling your service. Place it in the box you are returning and be sure to put your name on the form. We do not automatically send out a replacement machine when one is returned to us. You must call or return the form included with your machine to receive a replacement.
Please do not send Audiovision receivers through the mail. They do not hold up to the rigors of the postal delivery system. If you need to return a receiver, please call the library and we will send UPS to your home to pick up the receiver.
Cleaning the heads is an easy job requiring common household items. Here's how to do it. Make sure that the machine is unplugged. Place the cassette player in front of you and press the eject button so the door will open. Put your index finger in the front of the opening where you should feel two sharp points about 1 to 1 1/2 inches apart. Push down on the play key so the head comes out. It is about one inch wide. This is what needs to be cleaned. Dip a Q-tip or a piece of paper towel into rubbing alcohol and wipe the front of the head. You may hear some squeaking noise while you are doing this. A firm pressure is needed to clean off all the residue.
A good cleaning should improve the sound quality considerably. If this solution does not correct the problem, it's time to call the library for a replacement.
To keep your machine running well, it needs to be kept clean. We receive machines that are very dirty. Food and drink are often spilled on the case and seep into the machine causing internal damage. About once a month, take a dry paper towel or piece of cloth and wipe off your equipment. This simple act will go a long way to extending your equipment's life.
When the voice on your cassette player talks too fast, make sure the buttons are in the right position on the cassette player: The "speed control" switch should be pressed down to the left side and the "variable speed control" switch should be moved to the left side marked "normal." If this does not improve the sound, call the library for a replacement.
Do not keep your cassette player plugged in all the time. This can damage the battery in your cassette player. When the cassette player will no longer work, plug it into an outlet for 16 hours without using it. Once it has been charged, use it unplugged until it runs down. Make sure the outlet you plug it into is working or turned on.
If you hear double voices on your cassette player, it means that the head of the player has moved and the player needs to be returned to the library. Please request a replacement machine.
